Commuter took the same bus service more than once in a journey

Mr Ali boarded bus service 19 and alighted at the CIAS Cargo Complex. He later took the same bus service 19, and realised he did not get to enjoy the transfer fare for his second bus trip. He felt he had been overcharged.
 
Explanation
Under Distance Fares, for bus trips to be considered as a transfer, commuters cannot take the same bus service more than once in a journey.  
 
As Mr Ali has taken the same bus service for his second trip, it did not qualify as a transfer journey. Thus, his two bus trips on service 19 were considered as two separate journeys.
 

Please click here for more information on Transfer Rules.